Returns & refunds

Personalised items

Because every personalised item is made specifically for you, it cannot be returned simply because you have changed your mind. This does not affect your legal rights where an item is faulty, damaged or not what you ordered.

If something is wrong

Email us within 30 days with your order number and a photograph. If we have made a mistake — a misspelling we introduced, a print that has lifted, a breakage in transit — we will remake it or refund you in full, whichever you prefer.

Non-personalised items

Plain, unprinted items can be returned within 14 days in their original condition for a full refund. Return postage is yours unless the item is faulty.

How refunds are made

Refunds go back to the original payment method within 5–10 working days of us receiving the item or agreeing the refund.